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Frequently Asked Questions

The Kitchener Music Academy FAQ



That question is often asked by prospective students. Our teachers make it a priority to get to know you on a personal level and to become familiar with your personal musical needs and goals. 


We do not treat every student the same in terms of what and how we teach. 


A seven-year-old having their first guitar lesson will have very different needs than a fifty-seven-year-old taking up piano for the 2nd time after having had lessons as a child. 


The main reason to choose the Academy as your music lesson provider is that we are sensitive to the fact that every student is an individual. 


When you enroll here for lessons, we will work with you to make a plan that will fit your needs and musical preferences. At the first lesson, your teacher will ask you about your favourite type of music and set goals to help accomplish whatever musical aspirations you have for yourself or your child.



We teach all styles from rock, pop, jazz, country, blues, and classical.

Zoom Lesson FAQ

Where can I find my Zoom access code?


Your Zoom access code is sent out at the beginning of the month via email! If you have any issues finding your Zoom code, or you have any questions, please contact us at and we are happy to assist you! Please note that you will be sent an updated Zoom code each month via email.


How do I log onto my Zoom lesson?


At the beginning of each month, you will be sent your Zoom information via email! To join your Zoom meeting, either click the link in your email, or go to, click "Join a Meeting", and enter the Meeting ID and Password you were sent. If you have any questions, please contact us at and we are happy to assist you!


Help! I can't access my Zoom lesson!

If you are having difficulties logging on to your Zoom lesson, check and make sure you are using the correct Zoom code for this month. If you are still having troubles, try accessing the meeting a different way. For example, if you usually use the link to enter, try using the Meeting ID and Password! If you usually use the Meeting ID & Password, try using the link. If you are still having issues accessing your meeting, send us an email at We understand that sometimes technology doesn't work the way we want it to! If we are unable to assist you at the moment, we will follow up with you at a later time and arrange for a make-up lesson.

When I try to log on, I receive a message saying "The Host has another meeting in progress". Why is that?

Our Zoom Rooms are updated monthly, and new Zoom Room codes are sent out at the end of each month. When you receive an error saying "The host has another meeting in progress", this means that someone is using the wrong month's Zoom code (using the April Zoom code during May, for example!). If this happens to you, log out and double check that you are  using the right month's Zoom code. If the error persists, contact us at and we are happy to assist you

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